Terms & Conditions

Last updated: March 17, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.forsythglazing.co.uk website (the “Service”) operated by Forsyth Glazing (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Formation of a Contract

1.1 This order shall be accepted entirely at our discretion and shall constitute a legally binding contract between us ‘Forsyth Glazing Ltd’ and you ‘The Buyer’ and such contract is hereafter referred to in these terms and conditions as “an order”.

An order can only be cancelled up to 2 days from the date of the order being placed providing nothing has been processed or cut. If you Cancel a measure and fit job you will only be subject to a partial refund if the measure has already taken place.

1.2 The Order must be paid before any commencement of work by us.

1.3 These conditions shall override any contrary, different or additional terms and conditions contained or referred to in any quotations, estimates, prior order forms or other documents from us. No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.

1.4 These terms and conditions shall be construed in accordance with the laws of Scotland and shall be subject to the exclusive jurisdiction of the Scottish courts. Forsyth Glazing will not offer compensation but where at fault for an issue that has arose will of course rectify the issue as promptly and as efficiently as possible.

1.5 Failure to collect the goods within 3 months for orders down for collection, will result in you being invoiced out and the goods will be disposed of accordingly.

2. Specification

2.1All goods supplied by us shall be in accordance with our current price list as published from time to time and further specifications or descriptions expressly listed or set out on the face of the order. We reserve the right to change the type of materials used in our products, provided the alternative materials used comply with BS/EN standards of equal or greater specification.

2.2 Where the products supplied are wood products we would bring to your attention the following:

(I) Wood is a natural product and therefore we cannot guarantee that the colour or grain will match.

(II) All doors supplied are sourced from sustainable forests.

2.3 Whilst every effort will be made to match colours and finishes, all natural and many synthetic colours and finishes can only be supplied on the understanding that there is always a possibility of variation.

3. Glass and Mirror

3.1 The following should be noted :

DIMENSIONAL TOLERANCES – Toughened or Annealed

Width or height < 2000mm Tolerance +/- 2.5mm Squareness +/- 4mm

Width or height > 2000mm, < 3000mm Tolerance +/- 3mm Squareness +/- 5mm

Width or height > 3000mm Tolerance +/- 4mm Squareness +/- 8mm

Hole position Diameter > 4mm, < 20mm Tolerance +/- 1mm

Hole position Diameter >20mm, <100mm Tolerance +/- 2mm

BOW TOLERANCE Overall bow 2mm per metre

4. Delivery

4.1 Upon delivery you will be given a reasonable amount of time to inspect the goods for damage whilst our driver is present and signed for accordingly.

4.2 Whereas we will try to ensure compliance with any delivery dates given, dates are an estimate only. We will not be responsible for any loss whatsoever arising from or consequential upon delay in delivery. All dates quoted at time of sale are made in good faith and are not legally binding and whilst we always make every effort to honour them, it must be recognised that they are estimates only and consequently we cannot accept any liability or damage claims resulting from overdue deliveries.

4.3 In the event we should fail to deliver within 30 days from the expected delivery of your order ,you may cancel your order at any time after that date and any deposit paid by you will be returned in full.

4.4 Delivery drivers may not be able to take certain items upstairs or beyond your main entrance hallway dependent on the size of the goods. Arrangements should be made prior to our arrival to have goods unloaded from our vehicle by appropriate persons.

4.5 The company will not accept responsibility for loss or damage to any of the customers own items returned with faulty or incorrectly supplied goods.

5. Title and Payment

5.1 We warrant that we have good title to the goods and will transfer such title as we have in the goods to you pursuant to paragraph 5.3 below.

5.2 Title to the goods comprised in the order shall not pass to you until you have paid the full price, although we reserve the right to sue for the price once payment becomes due notwithstanding that title may not have passed.

5.3 Title to the goods comprised in the order shall not pass to you until you have paid the full price, although we reserve the right to sue for the price once payment becomes due notwithstanding that title might have passed.

6. Title and Payment (Credit Account Customers Only)

6.1 Title to the goods comprised in the order shall not pass to you until you have paid the goods in full.

6.2 Interest on overdue accounts will be claimed under the Late Payment of Commercial Debts (interest) Act 1998.

6.3 Claims for shortage or non-delivery must be made to us as soon as possible after delivery or in the case of non delivery the day after the expected delivery date.

6.4 Should the Company use an outside collection agency or solicitors to collect any sums due of whatever amount, the Buyer agrees to pay all court costs and solicitors fees.

6.5 Should the buyer fail to make payment when due under any contract , the Company shall have the right in addition to any other remedy forthwith to suspend all further deliveries.

6.6 If payment of the goods has not been received then we can reserve the right to collect the goods. 

7. Price

7.1 All prices are inclusive of vat.

7.2 If the price of the goods increases for any other reason between the date of your order and the date of delivery we will notify you of this and give you the choice of accepting the price increase or cancelling the order in which case any deposit paid by you will be refunded in full.

8. Made to Measure Warranty Claims

8.1 To make a warranty claim please first do so in writing or by email. Please return the goods to our factory, where we will make an inspection within 2 working days. Subject to this inspection, we will immediately make a refund including your actual cost to return the goods. (Please keep your invoice for the return, as proof of cost). If we believe the claim to be invalid we will advise you by email with a full explanation and, where necessary, photographs. You will of course have the opportunity to present your explanation.

8.2 If you have any other queries please first read the installation instructions. For further information please see – FAQ’s. This will not affect your statutory rights.

9. Payment

9.1 You can pay with any Maestro, Delta, Solo, MasterCard or Visa card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock items to secure stock, only if you are happy to proceed with the order and agree to wait for the product (s). We accept internet orders only through Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot mistakably place an order through an unsecured connection.

9.2 Payment of the price for the Goods is due in pounds sterling.

9.3 Time for payment of the price shall be of the essence.

9.4 No payment shall be deemed to have been received until the Seller has received cleared funds.

10. Force Majeure

10.1 We shall not be liable for delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.

10.2 For the purposes of this condition, “force majeure” shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.

10.3 Upon the happening of a “force majeure” event we shall be entitled to a reasonable extension of time for the performance of our obligations.

11. Guarantees

We do not provide additional guarantees.

12. Refunds

At no time will cash ever be issued as a refund method. For customers who have initially paid by cash or cheque, our method of refund will be by company cheque. For those customers who paid by credit card a refund will be issued back by credit card.

13. Cancellation

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery (Excluding made to measure items) by:
In the first instance, Calling us on 0141 554 0011 or emailing us at sales@forsythglazing.co.uk,
or writing to us at Forsyth Glazing Ltd. 30 Tobago Street Glasgow G40 2RH to
cancel the order (or part of it) and arrange collection.
Alternatively, returning the product to us at Forsyth Glazing Ltd. 30 Tobago Street Glasgow G40 2RH (you will need to bring your sales advice and the credit/debit card used for payment)This is subject to the following conditions:
The product must be unused,
Orders which are cut, made to measure or Glazed  to your requirements will not be exchanged or refunded.
You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
We reserve the right to refuse a return or to require proof of identity.

14. Complaints

We aim to provide a high level of service. If you do have a complaint regarding the goods provided by us please contact us in writing at:

Forsyth Glazing Ltd

30 Tobago Street

Glasgow G40 2RH

Or by email to sales@forsythglazing.co.uk stating your invoice number and the nature of your complaint.